ISO 17100 Translation Services Management System
What is ISO 17100 Translation Service?
ISO 17100 is the internationally recognized standard for Translation Service Providers (TSPs). This standard defines the requirements a TSP must meet to deliver high-quality translation services that fulfill client expectations and other relevant specifications. It covers every aspect of the translation process that directly impacts service quality and delivery, such as your processes, translator qualifications, and technical resources.
Achieving ISO 17100 certification enhances your business performance by ensuring a structured and reliable approach to translation services. It establishes clear quality benchmarks for your translators, providing clients with greater confidence in the accuracy and professionalism of your services.
ISO 17100 is suitable for organizations of all sizes that wish to improve the quality of their services, meet client needs and expectations, and demonstrate their commitment to industry best practices.
How Can ISO 17100 Help My Business?
ISO 17100 is an internationally recognized standard that sets the benchmark for delivering high-quality translation services. The standard specifies requirements for every aspect of the translation process, including your internal processes, translator qualifications, and technical resources, ensuring consistent, high-quality service delivery.
Much like ISO 9001 Quality Management, ISO 17100 provides a structured framework that enhances service reliability and aligns with client expectations. By incorporating industry-specific terminology and best practices, ISO 17100 simplifies communication between clients and translators, streamlining contracts and reducing misunderstandings.
Implementing ISO 17100 assures clients that your services are well-managed, coordinated, and reviewed by qualified professionals, which minimizes errors and customer complaints.
Key benefits include:
- Increased customer loyalty: Builds trust and confidence in your business and your translators’ abilities.
- Greater confidence for prospective clients: Shows that you work to the highest recognized specialist standards.
- Enhanced process control: Covers key areas such as commissioning, translation, proofreading, and reviewing, ensuring accuracy and consistency.
- Improved contractual requirements: Provides clear, agreed-upon specifications for better project management.
- Traceability of the translation process: Tracks every step of the translation journey, helping manage quality and resolve potential issues.
- Improved customer satisfaction: Regular feedback collection allows you to continuously improve your services and better meet customer needs and expectations.
