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Tose'e Salamat Mihan

ISO 10001:2018

TÜV SÜD, in cooperation with ApexCertify

March 13, 2025

March 13, 2028

Valid

Trading of medical consumables and healthcare equipment.

This certificate is valid and issued by an accredited certification body.

ISO 10001
Customer Satisfaction Management System
Standard for Customer Satisfaction Management Systems

ISO 10001 is a voluntary standard for customer satisfaction management systems, developed and issued by ISO, the International Organization for Standardization. This standard provides guidelines for organizations to develop, implement, and improve processes to manage customer satisfaction. It aims to ensure that organizations clearly demonstrate their commitment to meeting customer needs and building long-term relationships based on trust and respect.

Organizations certified under ISO 10001 are subject to audits that evaluate their customer satisfaction management system against the standard’s requirements. The certification reflects the organization's ability to manage customer feedback, resolve complaints effectively, and implement continuous improvements to enhance overall customer satisfaction.

Certified organizations are allowed to display their certification mark in communication and marketing materials, demonstrating their dedication to delivering quality services and fostering strong customer relationships. This certification helps organizations build a reputation for customer care and satisfaction, making them stand out in their industry.